Support Ticket
The Support Ticket extension allows the customers to open the support tickets regarding their queries related to the store and thus communicate with the store owners related to those queries. The customers can see their past and current tickets under the tab in the My Account pages. The store admin can add status, priority, and department categories from the backend. And based on that categories, customers can add support requests. After successful conversation/support, the customers can close the open tickets. The emails will also be sent out to the customers when the store admin... Read More
Key Features:
- Multi-store support Means a display success page for different stores.
- Compatible with all the latest browsers.
- Ability to create a ticket from a user and show all ticket history in customer the account.
- Ability to view ticket and see status, priority, and department of the ticket and see admin reply and send a reply to admin.
- Ability to a closed ticket by the user.
- Ability to show all customer tickets in admin grid.
- Ability to change status, priority, department, and subject from admin.
- Ability to show all messages and give replies to customer from admin.
- Ability to add, update, or delete status from the admin side.
- Ability to add, update, or delete department from the admin side.
- Ability to add, update, or delete priority from the admin side.
- Ability to send email to admin when new ticket creates form front.
- Ability to send email to a customer when giving a reply by admin.
- Ability to send email to a customer when ticket closed by admin.
90 Days Free Support
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